Frequently Answered Questions



11 x 14 (Inches) = 27.94 x 35.56 (Centimeters)

18 x 24 (Inches) = 45.72 x 60.96 (Centimeters) 

24 x 36 (Inches) = 60.96 x 76.20 (Centimeters)

40 x 60 (Inches)


T-shirts & sweaters: S - 2XL

T-shirt dresses & bodysuit: XS - L

The review section is at the bottom of the product page of the item you purchased.

You will also receive an email asking for a review a couple days after your product is delivered.

Please take a couple seconds to leave a review, as they help to enhance customer experience and let's us know how to better serve you.

Yes, we offer bulk pricing.

Please send an email to info@anayaarts.ca to discuss further.

We do not offer commissions at this time.

You can reach us via email at info@anayaarts.ca. You can also reach us through chat Mon-Fri 9-5pm EST. Use the chat button at the bottom left of the screen to get in contact with us. We're here to help :)

Orders & Payments

The website’s default currency is in US dollars . A currency converter can be found at the top right corner or at the very bottom of the website.

A pop up may also appear when you first visit asking if you’re browsing from Canada or USA and will convert the prices according to your selection.

At the moment, we accept VISA, Mastercard, AMEX, Paypal, Google Pay, Apple Pay, Shop Pay and Sezzle (for orders above $50 USD).

*See question below for more information on Sezzle- buy now, pay later.

Sezzle allows you to split orders over $50 USD into 4 interest-free payments over 6 weeks. No hidden fees!

How does it work?

1) Select Sezzle as your payment method during checkout.

2) You will be redirected to Sezzle’s website to sign up or login to complete your order (subject to eligibility check and approval). 

3) Your order will be shipped out right away, so you can enjoy it and pay the rest over time.

Please allow up to 5-7 business days for processing and production of orders before they are shipped out.

Please provide the correct shipping details. This MUST include recipient name, unit/apartment number, buzz code or any other relevant information necessary for a successful delivery.

Please keep this in consideration when traveling, planning to move or sending as a gift.

Anaya Arts will not be responsible for packages sent to the wrong address or not received due to the fact. You will need to place a replacement order.

Information may be edited or cancelled before production or shipment, therefore usually within the first 2-3 days after the order has been placed.

Please email us at info@anayaarts.ca to verify.

To avoid confusion, please be sure to select the correct options and sizes when ordering, and entering the correct personal information.

You can request to cancel your order, but it is important that you notify us before your order is shipped.

Once an order is already shipped and on its way to the customer, it cannot be canceled.

Please be sure to select the correct artwork, apparel or accessories when ordering, paying attention to sizes and types.

Please provide the correct shipping details. This MUST include recipient name, unit/apartment number, buzz code or any other relevant information necessary for a successful delivery. Please keep this in consideration when traveling, planning to move or sending as a gift.

If an order is returned to us and we must re-send it due to missing information, shipping fees will be covered by the customer.

Anaya Arts will not be responsible for orders sent to the wrong address or returned to sender due to insufficient information.

We’re sorry for the inconvenience. Please contact us at  info@anayaarts.ca and we’d be happy to help you with your concern. 

At this time, only one discount code can be applied per order.

On the checkout page, please enter one discount code and it will be applied to your purchase.

Please note that discount codes cannot be applied when redeeming our gift card.

Thank you for choosing our products as your gift!

Unfortunately, we don’t gift wrap or include personal messages at the moment. Stay tuned!


Most of our products are shipped from Canada.

Certain products, such as canvas prints, may ship from the USA.

We ship to Canada and the USA only. International shipping outside North America is currently not available.

All standard orders (except canvasses) are shipped within 5-10 business days.

NOTE: A business day does not include Saturdays, Sundays, statutory holidays, or any holidays observed in USA/Canada). Please keep this in mind when placing your order.

Once your order is ready, we will send you the tracking number by email or text where you can track the shipment progress.

Tracking details will be emailed to you once your order has been shipped out. 

Already have a tracking number? Track your order here.

If there are any taxes and customs duties, they will need to be settled by the customer.

The cost of duties and charges varies per country/region, according to your local regulations.

Anaya Arts is not responsible for any packages held by custom agencies.

Some orders may be split due to their size and the way they are packaged.

Example: apparel and wall art cannot be packaged together and will therefore ship separately in their respective packaging.

We apologize for the inconvenience of a lost or missing order.

Please email us ASAP at info@anayaarts.ca so we can verify all the details, then possibly open a claim with the courier service.

First, verify that you provided us with the correct shipping information and address (this MUST include unit, suite or apartment numbers, buzzer codes).

Check your email or text messages for your tracking information.

If delivered, check your house or community mailbox (some boxes are too small for the package so a key is left to access larger mail box).

Also check for a pickup notice that requires you to pick it up from the courier office.

If you’re looking to return or exchange your order, we're here to help! We offer free returns or exchanges within 14 days of delivery.

*Items must be returned in good condition. For wall art- no rips, folds or stains on the prints or canvas. Apparel and accessories must not be used, worn or stained.

Once we receive the returned item, a refund will be processed to the original payment method.

If your product arrives defected or damaged due to a manufacturing, print or delivery issue, please email info@anayaarts.ca within 3 days of delivery with a photo(s) and we’ll be glad to issue a replacement, if applicable. 


If for any reason you are not satisfied with your order, please return it within 14 days and we will refund you the full amount.*

*Items must be returned in good condition. For wall art- no rips, folds or stains on the prints or canvas. Apparel and accessories must not be used, worn or stained.

We provide a return label for orders within Canada. Orders from the USA will be returned at the customer's expense.

For more details on our return policy, please read here

We provide a return label for all orders within Canada onlly.

Please note that orders from the USA will be returned at the customer's expense as shipping couriers change once items have crossed the Canadian border.

We're sorry you're not happy with your product. We'd appreciate if you took a few moments to tell us why, so we can improve in the future.

To return your item:

Email us at info@anayaarts.caand include the following details: order number, the reason you're returning the item, photos of the item, and specify whether it’s a return or an exchange (if exchange, let us know which item and size).

If reviewed and approved, your return label will be sent to you via email (please note that only orders within Canada qualify for a free return label).

Not satisfied? We'll be happy to refund your purchase within 14 days of receiving it.

Meaning, your 14-day returns period starts from the day your online order had arrived, as indicated by the tracking number- or the day you purchased from our brick and mortar store as indicated on your receipt.

Yes, you can return them, but please note that we are not able to refund purchases placed with a gift card.

However, we can issue a store credit instead, so you could purchase another item on our online store.

FAQ- Gift Cards

You can redeem by entering the unique code you received in your email at checkout.

If the balance available on the gift card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.

Yes, provided there is still a balance remaining on the card.

No, you can't reload a gift card.

Yes, if you want to buy a gift card for someone else, you will need to forward the gift card email to the recipient.

Yes, you can redeem another gift card during checkout.

You can't check your own gift card balance, but you can contact us at info@anayaarts.ca & we'd be more than happy to check on your behalf.

No, you can't use a gift card to buy another gift card.

Yes, gift cards are applied to the final order total which includes shipping.

Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product itself is a gift card.

Yes, gift cards are a form of payment.