FAQs

Frequently Answered Questions

Frequently Answered Questions

At the moment, we accept VISA, Mastercard, AMEX, Paypal, Google Pay, Apple Pay, Shop Pay and Sezzle (for orders above $50 USD).

Sezzle is a payment option that allows you to shop now and pay later for orders $50 USD and above. This allows you to split your order into 4 interest free payments over 6 weeks.

Select Sezzle at checkout, have your item(s) delivered then pay over time with ease.

(Similar to After Pay in the USA)

Please allow up to 2-5 business days to process and print orders before shipping.

NOTE: a business day does not include Saturdays, Sundays, statutory holidays, or any holidays observed in USA/Canada.

PRINTS and CANVAS:

11 x 14 (Inches) = 27.94 x 35.56 (Centimeters)

18 x 24 (Inches) = 45.72 x 60.96 (Centimeters) 

24x36 (Inches) = 60.96 x 91.44 (Centimeters)

40x60 (Inches) = 101.6 x 152.4 (Centimeters)

APPAREL:

Unisex t-shirts & hoodies: S - XL

T-shirt dresses & bodysuit: XS - L

PRINTS:

NOTE: frame not included 

200 gsm/ 8mil 

Photo gloss finish 

Size 11x14” shipped in protective art sleeves in rigid mailers 

Sizes 18x24” and up rolled and shipped in thick rigid tubes 

 

CANVAS: 

Ready-to-hang, frame not required 

400 gsm/ 24mil, 1.25" depth 

Natural white, matte, textured canvas material 

Hand-stretched canvas on a real wood frame 

Carefully wrapped and shipped in protective cardboard boxes 

The review section is at the bottom of the product page of the item you purchased.

You will also receive an email asking for a review a couple days after your product is delivered.

Please take a couple seconds to leave a review, as they help to enhance customer experience and let's us know how to better serve you :)

Yes, we offer bulk pricing.

Please send an email to info@anayaarts.ca to discuss further.

We do not offer commissions at this time.

Ottawa, you can find us at the Bayshore Shopping Centre, 2nd floor on the way to Winners.

SHIPPING

Our products ship from Canada.

We only ship to Canada and USA. International shipping outside North America is currently not available at this time.

Thank you for your order. Tracking details will be emailed to you once your order has been shipped out. We ship orders within 2-5 business days.

Already have a tracking number? Track your order here.

If there are any taxes and customs duties, they will need to be settled by customers.

The cost of duties and charges varies per country/region, according to your local regulations.

Anaya Arts is not responsible for any packages held by custom agencies.

Please provide the correct shipping details. This MUST include recipient name, unit/apartment number, buzz code or any other relevant information necessary for a successful delivery.

Please keep this in consideration when traveling, planning to move or sending as a gift.

Anaya Arts will not be responsible for packages sent to the wrong address or returned to sender.

You can request to make changes or cancel your order, but it must be done before your order is shipped.

If you haven't received a shipping notification, you can contact us at info@anayaarts.ca for further assistance.

If for any reason you are not satisfied with your order, please return it within 14 days of purchase and we will exchange or refund you the full amount.*

*Items must be returned in good condition. For wall art, no rips, folds or stains on the prints or canvas. Apparel and accessories must not be used, worn or stained.

We provide a return label for orders within Canada. Orders from the USA will be returned at the customer's expense.

Email us at info@anayaarts.ca and include the following details: order number, the reason you're returning the item, photos of the item, and specify whether it’s a return or an exchange (if exchange, let us know which item and size).

Once reviewed, your return label will be sent to you via email (Canada only)

We provide a return label for all orders within Canada.

However, please note that orders from the USA will be returned at the customer's expense as shipping couriers change once items have crossed the border.

Yes you can return them, but please note that we are not able to refund purchases placed with a gift card. However, we can issue a store credit, so you could purchase another item on our online store.

If your product arrives defected or damaged due to a manufacturing, print or delivery issue, please email info@anayaarts.ca within 3 days of delivery with a photo and we’ll be glad to issue a replacement. 

First, verify that you provided us with the correct shipping information and address (this MUST include unit number, suite or apartment numbers, buzzer codes etc).

Check your email or text messages for your tracking information.

If delivered, check your house or community mailbox (some boxes are too small for the package so a key is left to access larger mail box).

Also check for a pickup notice that requires you to pick it up from the courier office.

You can reach us via email at info@anayaarts.ca. You can also reach us through chat Mon-Fri 9-5pm EST. Use the chat button at the bottom left of the screen to get in contact with us. We're here to help :)

GIFT CARDS

You can redeem by entering the unique code you received in your email at checkout.

If the balance available on the gift card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.

Yes, provided there is still a balance remaining on the card.

No, you can't reload a gift card.

Yes, if you want to buy a gift card for someone else, you will need to forward the gift card email to the recipient.

Yes, you can redeem another gift card during checkout.

You can't check your own gift card balance, but you can contact us at info@anayaarts.ca & we'd be more than happy to check on your behalf.

No, you can't use a gift card to buy another gift card.

Yes, gift cards are applied to the final order total which includes shipping.

Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product itself is a gift card.

Yes, gift cards are a form of payment.