Shipping & Returns

Shipping:

  • We ship to Canada and USA only. International shipping outside North America is currently not available.

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    Orders are shipped within 2-5 business days (NOTE: a business day does not include Saturdays, Sundays, statutory holidays, or any holidays observed in USA/Canada). Please keep this in mind when placing your order.
  • Once your order is ready, we will send you the tracking number by email or text and keep you posted on the shipment progress.
    • Split orders: Some orders may be split due to their size and the way they are packaged, or if shipped from a different location.
    • Missing or lost orders: Please email us ASAP at info@anayaarts.ca so that we can open a claim with the courier service.

    Returns & Exchanges:

    • If for any reason you are not satisfied with your order, please return it within 14 days and we will refund you the full amount.*

      *Items must be returned in good condition. For wall art, no rips, folds or stains on the prints or canvas. Apparel and accessories must not be used, worn or stained.

    • Your 14 days returns period starts from the day your order arrives, as indicated by the tracking number.
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      We provide a return label for orders within Canada. Orders from the USA will be returned at the customer's expense.

    • You can return an item bought with a gift card, but please note that we are not able to refund purchases placed with a gift card. However, we can issue a store credit.

      Checkout

      • Please be sure to select the correct art type and/or sizes when ordering.

        Please provide the correct shipping details. This MUST include recipient name, unit/apartment number, buzz code or any other relevant information necessary for a successful delivery. Please keep this in consideration when traveling, planning to move or sending as a gift.

        If we must re-send an order due to missing information, shipping fees will be covered by the customer.

      • Anaya Arts will not be responsible for orders sent to the wrong address or returned to sender due to insufficient information.

          Import Duties & Customs

          • If there are any taxes and customs duties, they will need to be settled by customers.

            The cost of duties and charges varies per country/region, according to your local regulations.

            Anaya Arts is not responsible for any packages held by custom agencies.

          • It is advisable to check with your local customs office to determine their procedures and potential charges for any international orders.

          Contact Us

          If there are any issues with your order, the preferred communication method is via email at info@anayaarts.ca. Please provide your name and order number and we'll be happy to help.

           

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