Shipping & Returns

Shipping:

  • All orders are printed on demand. This means that we use a third party printers located in US and Canada.
  • Therefore, please allow up to 3-5 business days to process and print orders before they are shipped.
  • You will receive an email or text once your order ships.
  • Shipping times: US orders up to 5-7 business days. Canada up to 10-15 business days.
  • Not currently offering shipping outside North America.
  • A business day does not include Saturdays, Sundays, statutory holidays, or any holidays observed in US/Canada. Please keep this in mind when placing orders.
  • Split orders: Some orders may be split due to their size and the way they are packaged, or if shipped from a different location.
  • Missing or lost orders: Please contact your local post office about a claim.

    Returns/ Refunds/ Exchanges:

    • We are committed to our customers and their satisfaction, but due to the various product options that we offer, we do not pre-print or keep inventory. Products are made-to-order (printed on demand) and unique to each customer. 
    • Since we do not hold inventory, we are unable to accept returns, refunds or exchanges due to wrong size, colour, change of mind or anything outside of a production issue.
    • However, we can offer a replacement if there is an error on our part, such as a manufacturing error, printing issues or item arrives damaged from transit. Please note that photos will be required to be emailed at info@anayaarts.ca.
    • Items on sale are FINAL.

      Checkout

      • Please be sure to select the correct options and/or sizes when ordering. As previously mentioned, products are printed when an order is placed.
      • Please provide the correct shipping details. This MUST include recipient name, unit/apartment number, buzz code or any other relevant information necessary for a successful delivery.

      • Please keep this in consideration when traveling, planning to move or sending as a gift.
      • Shipping fees to re-send the order will be covered by the customer.
      • Anaya Arts will not be responsible for wrong items ordered or packages sent to the wrong address due to the fact.

          Import Duties & Customs

          • The customer is responsible for any import duties and/or customs fees. Anaya Arts is not responsible for any packages held by custom agencies.
          • It is not the responsibility of Anaya Arts to make the customer aware of these agencies and their actions.
          • It is advisable to check with your local customs office to determine their procedures and potential charges for any international orders.

          Contact Us

          If there are any issues with your order, the preferred communication method is via email at info@anayaarts.ca. Please provide your name and order number.