Shipping & Returns
*Currently shipping to U.S & Canada only*
Not all products will be shipped from the same location.
- Wall art, greeting cards, t-shirts and hoodies/crewnecks are shipped from Canada, unless otherwise stated.
- All accessories are shipped from the US.
- If shipping from Europe, this will be specifically indicated on the product page so that you can plan your purchase accordingly.
Therefore, some items may be processed and packaged separately and may therefore arrive separately.
- Processing and fulfillment (before shipping) takes about 5-7 business days.
- Products are made-to-order. Therefore, processing may take about 5-7 business days. Standard shipping will take another 5-7 business days (1-3 business days for express shipping).
- Some items may take up to 3 weeks in total, depending on the processing location. This will be indicated in the product description (this mainly applies to magic mugs, fanny packs & tote bags).
Shipping times will vary & are dependent on fulfillment location AND destination. So please plan your order(s) accordingly.
- Please ensure that ALL information entered during checkout is correct. This cannot be changed after the order is placed. Buyers will be responsible for any additional shipping charges incurred.
- For missing or lost packages, please contact your local post office about a claim.
IMPORT DUTIES & CUSTOM FEES
You, the customer, are responsible for any import duties and/or customs fees. Anaya Arts is not responsible for any packages held by custom agencies. It is not the responsibility of Anaya Arts to make the customer aware of these agencies & their actions.
It is advisable to check with your local customs office to determine their procedures & any potential charges for any international orders.
All sales are final. Exchanges, returns and refunds are not permitted at this time. Exception: If product(s) has been damaged* in transit, proof will be required within 24 hours of receiving product(s). Please send a picture of the product & packaging to firstname.lastname@example.org. Include your name & order number. We will work together to rectify the situation.
*damaged refers to severely bent, torn, stained, misprinted.
Please note: Anaya Arts is a small business. However, this does not limit us; it motivates us! We will always do our best to ensure that you are satisfied. If you have a question, comment or constructive feedback about your order and/or experience, kindly contact us at email@example.com & we will get back to you promptly.
Sizes available in inches:
- 8 x 10
- 11 x 14
- 16 x 20
- 18 x 24
- 24 x 36
IMPORTANT: Please be sure to select the correct size carefully before placing your order. Refer to the size guide below using the silhouette for perspective. No returns or refunds once the order is delivered.
- Sizes available: Small - 2XL
- Men & ladies fit
IMPORTANT: Please be sure to select the correct size carefully before placing your order.
The fit is called a Euro fit. That means it’s slightly more fitted than the usual boxy cut of some other t-shirts. For a looser, more relaxed fit, you may want to go a size up.
Ex. if you normally wear a small but want a relaxed fit, order a medium)
- 5.5 x 5.5 in. folded recycled matte paper with gold trim
Each card comes with a white envelope